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Code Issues Projects Releases Wiki Activity

Updated faq and trouble shooting guide.

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Tomas Groth 2015-09-29 21:55:05 +01:00
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23
manual/source/faq.rst
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@ -404,16 +404,10 @@ phonon-backend-vlc may also be worth trying on some systems.
Windows & Mac OS X Windows & Mac OS X
^^^^^^^^^^^^^^^^^^ ^^^^^^^^^^^^^^^^^^
Phonon should already be set up properly. If you are still having issues, let the Phonon should already be set up properly. If you are still having issues see
:ref:`t-no-media` in the Troubleshooting section. If that does not work, let the
developers know. developers know.
There are no menu icons in OpenLP
---------------------------------
This may affect (only) Linux users with XFCE or Gnome. To solve the problem,
follow the instructions on `this bug report <https://bugs.launchpad.net/ubuntu/+source/qt4-x11/+bug/501468/comments/3>`_.
MP3's and other audio formats do not work MP3's and other audio formats do not work
----------------------------------------- -----------------------------------------
@ -430,6 +424,19 @@ monitor resolution and avoiding shadows and outline text will help. We are
hoping a future release of the toolkit we are using (QtWebKit) will help improve hoping a future release of the toolkit we are using (QtWebKit) will help improve
this, but there is no timeframe at present. this, but there is no timeframe at present.
Why does live backgrounds not work in OpenLP 2.2 on Windows & Mac OS X
----------------------------------------------------------------------
Due to changes in the one of the underlying frameworks that OpenLP uses (Qt4),
live backgrounds does not work in OpenLP 2.2. This will be fixed in OpenLP 2.4.
Why does playback of linked audio not work in OpenLP 2.2 on Mac OS X
--------------------------------------------------------------------
Due to changes in the one of the underlying frameworks that OpenLP uses (Qt4),
playback of linked audio does not work in OpenLP 2.2. This will be fixed in
OpenLP 2.4.
Features Features
======== ========

32
manual/source/troubleshooting.rst
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@ -7,17 +7,13 @@ Troubleshooting
I can not play videos or other media I can not play videos or other media
------------------------------------ ------------------------------------
If you can not play video or audio through openlp, there are several areas that If you can not play video or audio through OpenLP, the problem is most likely
could be an issue. First thing is to make sure you can play the media file that the media players has not be properly configured. The recommended media
through your default media player. OpenLP should be able to play any file that player for OpenLP is VLC, see the manual for :ref:`config_players` for how to
you can play through your default media player. setup VLC as your default player.
If you can play a file through your media player but not on OpenLP it may help If you want to use the Phonon player, but it cannot play your media files you
to enable Phonon for multimedia playback. Go to the OpenLP configuration can look below for who best to set it up.
:menuselection:`Settings --> Configure OpenLP...` and select the Media tab.
Make sure the check box for `Use Phonon for video playback` is checked.
.. image:: pics/phononcheckbox.png
Codecs Codecs
^^^^^^ ^^^^^^
@ -120,7 +116,7 @@ To enable the plugins navigate to :menuselection:`Settings --> Plugins` or
press :kbd:`Alt+F7`. You will want to click on the plugin to the left that you press :kbd:`Alt+F7`. You will want to click on the plugin to the left that you
would like to enable and select **active** from the drop down box to the right. would like to enable and select **active** from the drop down box to the right.
.. image:: pics/plugins.png .. image:: pics/plugin_list_main.png
By default all plugins should be enabled during the first run wizard except the By default all plugins should be enabled during the first run wizard except the
remotes plugin, unless you specify differently. remotes plugin, unless you specify differently.
@ -133,12 +129,6 @@ you can not see this your theme probably has the text size too small for the
info to be seen. See the section of the manual on :ref:`themes` if you need more info info to be seen. See the section of the manual on :ref:`themes` if you need more info
on text sizes in themes. on text sizes in themes.
I am running Mac OS X and I do not have a presentations plugin
--------------------------------------------------------------
Due to software limitations with Keynote and OpenOffice Impress, the
presentations plugin on OS X is not currently available.
I am using PowerPoint 2010 or PowerPoint Viewer 2010 and presentations do not work I am using PowerPoint 2010 or PowerPoint Viewer 2010 and presentations do not work
---------------------------------------------------------------------------------- ----------------------------------------------------------------------------------
@ -201,3 +191,11 @@ image format and yields the best performance. Images should also be sized to
the size of your output. For example, if your output screen is 1024x768 you the size of your output. For example, if your output screen is 1024x768 you
should size your background image to 1024x768 also. OpenLP does not scale should size your background image to 1024x768 also. OpenLP does not scale
images. images.
OpenLP crashes on startup on Windows
------------------------------------
If Windows is missing a proper driver for the graphics card on the computer, it
might cause OpenLP to crash on startup, resulting in a message saying
:guilabel:`OpenLP has stopped working`. To fix this find, download and install
the newest driver for your graphics card.