From 170d54f9b9150ce32c66c6100ca105a84ea0cbb9 Mon Sep 17 00:00:00 2001 From: Raoul Snyman Date: Wed, 2 May 2018 23:21:21 -0700 Subject: [PATCH] Update the blog post --- blog/shutting-down-the-support-system.rst | 13 +++++++++---- 1 file changed, 9 insertions(+), 4 deletions(-) diff --git a/blog/shutting-down-the-support-system.rst b/blog/shutting-down-the-support-system.rst index 33fe820..c394922 100644 --- a/blog/shutting-down-the-support-system.rst +++ b/blog/shutting-down-the-support-system.rst @@ -8,10 +8,15 @@ .. type: text .. previewimage: /cover-images/shutting-down-the-support-system.jpg -I have decided to shut down the support system. It's getting too much for me, I am spending most of my time answering -people's e-mails instead of working on OpenLP, and I've largely been the only person answering support e-mails. I'm -really sad to do this, as I feel it's one of the defining parts of OpenLP (our support), but in reality I have no other -choice. My time is limited (and only getting more so), and I'd rather spend that time improving OpenLP. +Due to a lack of resources within the OpenLP team we have decided to close down the e-mail support system (not to be +mistaken for the forums which will not be affected). + +For some time now a single person has answered almost all the support requests the support system has received. And +since that person is also one of the most active developers of OpenLP, it has drawn a lot of time away from actual +development. In order to free up more time for development the only solution was to close down the support system. + +We are really sad to do this, as we feel our support is one of the defining parts of OpenLP, but since we need to move +OpenLP forward we do not believe we have any other choice - though it was not an easy decision. In future anyone who e-mails support@openlp.org will get a message that redirects them to the manual and the forums.