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==========================
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Frequently Asked Questions
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==========================
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General Questions
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=================
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When is the release date for OpenLP 2.0?
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----------------------------------------
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*It will be ready when it's ready!* We do not have fixed dates, but we have
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set some `targets for the releases <http://wiki.openlp.org/Version_2_Milestones>`_.
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If you take part in the `development <http://wiki.openlp.org/Development:Getting_Started>`_,
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start to `test OpenLP <http://wiki.openlp.org/Testing:Getting_Started>`_ and
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`provide feedback <http://wiki.openlp.org/Help:Contents>`_ this will speed up
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the progress.
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Can I help with OpenLP?
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-----------------------
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OpenLP is possible because of the commitment of individuals. If you would like
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to help there are several things that you can get involved with. Please see:
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`Contributing <http://openlp.org/en/documentation/introduction/contributing.html>`_
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for more information.
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I use and like OpenLP and would like to tell others online. Where can I do this?
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--------------------------------------------------------------------------------
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A variety of places!
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* Are you on facebook? Then `become a fan <http://www.facebook.com/openlp>`_
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* Are you on twitter? Then `follow openlp <http://twitter.com/openlp>`_, and
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retweet the announcements.
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* Give us a thumbs up on the
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`SourceForge project page <http://www.sourceforge.net/projects/openlp>`_
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* If you have a website or blog, then link to our site http://www.openlp.org
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with a few words saying what the software is and why you like it.
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* Add a placemark on our `Worldwide Usage map <http://maps.google.com/maps/ms?ie=UTF8&source=embed&msa=0&msid=113314234297482809599.00047e88b1985e07ad495&ll=13.923404,0&spn=155.179835,316.054688&z=2>`_,
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so others in your locality can see someone close by is using it.
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* If you are a member of any Christian Forums or websites, and their rules allow
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it, then perhaps review the software or ask others to review it.
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What operating systems will OpenLP 2.0 support?
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-----------------------------------------------
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OpenLP 2.0 is designed to be cross platform. Currently it has been known to run
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on Windows (XP, Vista, 7), Linux (Ubuntu/Kubuntu, Fedora), FreeBSD & Mac OSX.
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`Please let us know <http://wiki.openlp.org/Help:Contents>`_ if you've
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successfully run it on something else.
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Which programming language is 2.0 developed in?
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-----------------------------------------------
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OpenLP 2.0 is written in `Python <http://www.python.org>`_ and uses the
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`Qt4 toolkit <http://qt.nokia.com>`_. Both are cross-platform which allows the
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software to run on different types of machine and so allow more people access to
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free worship software. Python is one of the easier programming languages to
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learn, so this helps us develop and `find bugs <http://wiki.openlp.org/Bug#Something_has_gone_wrong.2C_what_should_I_do_to_help_get_it_fixed.3F>`_
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quicker, and also allows more developers to contribute with the project.
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Which written languages does OpenLP support?
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--------------------------------------------
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The beta now has support for a few languages which can be seen on the
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:menuselection:`Settings -->Translate` menu. However some of these translations
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are incomplete. If you would like to help complete or start to translate OpenLP
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into your language then see the `Getting started page <http://wiki.openlp.org/Translation:Getting_Started>`_.
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What is a beta release?
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-----------------------
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A beta release is a release which is almost feature complete and is fairly
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stable. However there may still be a few `features <http://wiki.openlp.org/Version_2_Features>`_
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to complete, and `bugs <https://bugs.launchpad.net/openlp>`_ we've not yet fixed.
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It is used by several people without serious problems. However there is a small
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possibility that it could still crash occasionally or do unexpected things. It
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is intended for those who want the latest version, and are prepared to give the
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program a good test before using it in a live situation to ensure they won't
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encounter any unexpected problems. If you want to have a look at the latest beta
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release then just `download it <http://openlp.org/en/download.html>`_.
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Should I use this beta release at Church in my Sunday services?
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---------------------------------------------------------------
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As long as you have taken the time to run through your service a couple of times
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on your target machine, the answer to this question is **yes**. The OpenLP
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team believes that OpenLP 2.0 beta 1 is stable enough to be used in Sunday
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services. As of beta 1, there are a good number of churches already using
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version 2.0 successfully. The OpenLP team works hard to make sure each release
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is solid, but cannot yet guarantee that everything works perfectly, or even
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correctly.
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If however your congregation is made up of 85 year old women who snarl when you
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suggest replacing the gas lamps with electric light bulbs and consider the pipe
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organ too loud and modern, then we recommend sticking with version 1.2 for now.
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As of beta 1, version 1.2 of OpenLP is "put out to pasture" - no more
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development or even bugfixes will be performed on that version.
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Upgrading
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=========
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Does 2.0 replace 1.2, or can they be run side by side?
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------------------------------------------------------
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It is perfectly safe to install 2.0 on a system with 1.2. Both versions are
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installed in separate places, so you can still go back to 1.2. You can even run
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them at the same time!
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2.0 stores its data in a separate folder to 1.2, so your data is perfectly safe,
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and whatever you do in 2.0 will not damage 1.2
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Are 1.2 and 2.0 compatible?
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---------------------------
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No. However imports exist to transfer your data to the new version.
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I have a computer that is quite old, should I upgrade?
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------------------------------------------------------
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2.0 does require significantly more resources than v1.2. Therefore if your
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computer does not have much memory you may find 2.0 will struggle, `especially`
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when changing between slides.
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Why can I not see my 1.2 songs, bibles and themes in 2.0?
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---------------------------------------------------------
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This is an beta release, which means it is not finished and one of the things we
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haven't completely finished yet is importing 1.2 data automatically. We plan to
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do this `Version 1.9.6 (beta 2) <http://wiki.openlp.org/Version_2_Milestones#Version_1.9.6_.28beta_2.29>`_.
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How do I transfer my 1.2 song database?
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---------------------------------------
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In OpenLP 2.0, go to the :menuselection:`File --> Import --> Song` menu.
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In the Wizard that appears, click Next and choose "openlp.org v1.x" from the
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Format list. Click the search button on the Filename prompt, and at the bottom
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of the dialog, copy the following into the File name prompt::
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%ALLUSERSPROFILE%\Application Data\openlp.org\Data\songs.olp
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*(This must be in the popup file chooser dialog. Don't enter it directly into
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the wizard).*
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Click Open, then in the wizard just click Next and wait for the import to complete.
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How do I transfer my 1.2 Bibles?
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--------------------------------
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In OpenLP 2.0, go to the :menuselection:`File --> Import --> Bible` menu.
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In the Wizard that appears, click Next and choose "openlp.org v1.x" from the
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Format list.
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Click the search button on the Filename prompt, and at the bottom of the dialog,
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copy the following into the File name prompt::
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%ALLUSERSPROFILE%\Application Data\openlp.org\Data\Bibles
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*(This must be in the popup file chooser dialog. Don't enter it directly into
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the wizard).*
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Choose the Bible, Click Open, then in the wizard just click Next, enter the
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License details, and wait for the import to complete.
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How do I transfer my 1.2 Themes?
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--------------------------------
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In openlp.org v1, export each theme by selecting it in the Theme Manager, and
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then clicking the picture of a blue folder with red arrow on the Theme Managers
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toolbox. This theme file can then be imported into V2 using the
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:menuselection:`File --> Import --> Theme` menu.
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I can't get my 2.0 theme to look the same as 1.2
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------------------------------------------------
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OpenLP 2.0 is a complete rewrite using a completely different programming
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language so it would work on different types of system. There are differences in
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how the old and new languages draw text on the screen, and therefore it is
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unlikely you'll get an exact match.
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Using OpenLP
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============
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Is there a manual or any documentation for 2.0?
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-----------------------------------------------
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Some folks are working on a brand new manual for OpenLP 2.0. You can find the
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latest version of this manual at http://manual.openlp.org. If you need help,
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use the live chat feature or ask in the forums. If you would like to help write
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the manual, please let us know - we are always happy for new volunteers to join
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the team and contribute to the project.
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I've started OpenLP, but I can't see the songs or bibles section in the Media Manager
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-------------------------------------------------------------------------------------
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When you installed OpenLP, the first time wizard would have asked which plugins
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you wanted, and songs and bibles should have been selected. If for some reason
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they were not, then you will need to activate them yourself. See
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`How do I activate / deactivate a plugin <http://wiki.openlp.org/Bug#How_do_I_activate_.2F_deactivate_a_plugin.3F>`_
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for instructions.
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How do I activate / deactivate a plugin?
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----------------------------------------
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Plugins can be turned on and off from the Plugin List Screen. Select the plugin
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you wish to start/stop and change it's status. You should not need to restart
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OpenLP.
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What are these plugins that I keep seeing mentioned?
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----------------------------------------------------
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The plugins allow OpenLP to be extend easily. A number have been written
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(Songs, Bibles, Presentations) etc but it is possible for the application to be
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extended with functionality only you require. If this is the case then go for
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it but lets us know as we can help and it may be something someone else wants.
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How do I enable PowerPoint/Impress/PowerPoint Viewer?
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-----------------------------------------------------
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First of all ensure that the presentation plugin is enabled (see above).
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Then to enable a presentation application, go to the `Settings` dialog, switch
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to the `Presentations` tab and check one of the enabled checkboxes. OpenLP will
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automatically detect which of the three you have installed, and enable the
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appropriate checkbox(es). Check the applications you require, and then restart
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OpenLP for the change to be detected.
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Note, PowerPoint Viewer 2010 is not yet supported, use 2003 or 2007.
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See also `I'm on Windows and PowerPoint is installed, but it doesn't appear as an option <http://wiki.openlp.org/OpenLP_2_Introduction_and_FAQ#I.27m_on_Windows_and_PowerPoint_is_installed.2C_but_it_doesn.27t_appear_as_an_option>`_
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and `Why is there no presentations plugin available on OS X? <http://wiki.openlp.org/OpenLP_2_Introduction_and_FAQ#Why_is_there_no_presentations_plugin_available_on_OS_X.3F>`_
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Why is there no presentations plugin available on OS X?
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-------------------------------------------------------
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Currently the presentations plugin is not bundled with OpenLP on OS X. The
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reason for that is that the OpenOffice.org version on Mac OS X does not contain
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the (more exact: does only contain a broken) interoperability component (the so
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called pyuno bridge) which could be used by OpenLP. As soon as the
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interoperability component works on OS X we can re-enable the plugin and bundle
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it. We are really sorry for that.
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Is it possible to get Bible x? How?
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-----------------------------------
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The Bible plugin has a much improved `Import Wizard` which can import Bibles
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from a variety of sources. The following sources are supported:
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CSV
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The same format as documented for `openlp.org 1.x <http://www.openlp.org/en/documentation/importing_exporting_data/bibles/importing_comma_delimited_files.html>`_.
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OSIS
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An XML format for Bible. You can export Bibles from the `Sword Project <http://www.crosswire.org/sword/software/>`_
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into OSIS using the ``mod2osis`` tool. After using the Sword software Media
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Manager (or other Sword frontend, like BibleTime or Xiphos) to download the
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required Bible, run the following command from the command line (works on
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Windows and Linux)::
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mod2osis <name> > <name>.osis
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The ``<name>`` parameter is the name of your Bible, as you see it in Sword.
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Note that the ``<name>`` is case sensitive on all environments. Once you
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have exported your Bible to OSIS, the Bible import wizard will the read
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``<name>.osis`` file and import your Bible.
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OpenSong
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OpenSong have a good selection of Bibles on their
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`download page <http://www.opensong.org/d/downloads#bible_translations>`_.
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Web Download
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OpenLP can download Bibles on demand from the following 3 sites:
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* `Crosswalk <http://biblestudy.crosswalk.com/bibles/>`_
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* `BibleGateway <http://www.biblegateway.com/versions/>`_
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* `BibleServer <http://www.bibleserver.com>`_
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Why do my Bible verses take a long time to load?
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------------------------------------------------
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In order to better conform to copyright law, the Web Download Bibles are not
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downloaded when you import them, but on the fly as you search for them. As a
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result, the search takes a little longer if you need to download those
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particular verses. Having said that, the Web Download Bibles cache downloaded
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verses so that you don't need to download them again.
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My Bible is on the Web Download sites, but my Church isn't on the internet. What options do I have?
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---------------------------------------------------------------------------------------------------
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When you create and save a service, all the items in the service are saved with
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it. That means any images, presentations, songs and media items are saved. This
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is also true for bibles. What this means is you can create the service on your
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home computer, insert a Bible passage from the web, save it and then open the
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service using your church computer and voila, the Bible passage should be there!
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Note this can also be done with songs, etc!
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(Advanced) Where do I find the configuration file?
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==================================================
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Linux, FreeBSD & PC-BSD
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-----------------------
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If your distribution supports the XDG standard, you'll find OpenLP's
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configuration file in::
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/home/<user>/.config/OpenLP/OpenLP.conf
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If that file and/or directory does not exist, look for::
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/home/<user>/.openlp/openlp.conf
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``<user>`` is your username.
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OS X
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----
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You'll find your configuration file here::
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/Users/<user>/Library/Preferences/org.openlp.OpenLP.plist
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``<user>`` is your username.
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Windows
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-------
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On Windows, OpenLP does not use a configuration file, it uses the Windows
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registry. You can find the settings here::
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HKEY_CURRENT_USER\Software\OpenLP\OpenLP
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Troubleshooting
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===============
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Something has gone wrong, what should I do to help get it fixed?
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----------------------------------------------------------------
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If you have found an error in the program (what we call a bug) you should report
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this to us so that OpenLP can be improved. Before reporting any bugs please
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first make sure that there isn't already a bug report about your problem:
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#. Check the `Launchpad bug list <https://bugs.launchpad.net/openlp>`_
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#. `OpenLP support System <http://www.support.openlp.org/projects/openlp>`_
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#. Check the `bug reports <http://openlp.org/en/forums/openlp_20/bug_reports.html>`_ forum
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If there **is already a bug report**, you may be able to help by providing
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further information. However, **if no one else has reported** it yet, then
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please post a new bug report.
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#. The **preferred place** for reporting bugs is the
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`bugs list <https://bugs.launchpad.net/openlp>`_ on Launchpad.
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#. Alternatively, if you don't have a Launchpad account and don't want to sign
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up for one, you can post in the
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`bug reports forum <http://openlp.org/en/forums/openlp_20/bug_reports.html>`_.
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#. If none of these ways suits you, you can send an email to
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``bugs (at) openlp.org``.
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What information should I include in a bug report?
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--------------------------------------------------
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Since OpenLP 1.9.4, there is a bug report dialog which automatically opens when
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OpenLP hits a serious bug. However, this doesn't appear all the time, and in
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some behavioural bugs, you'll have to file a bug report yourself. The following
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items are information the developers need in order to reproduce the bug.
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Operating System
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Include information such as the version of your operating system, the
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distribution (e.g. Ubuntu, Fedora, etc.) if you're using Linux, or the
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edition (e.g. Home, Basic, Business, etc.) if you're using Windows.
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Version of OpenLP
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You can find out the version of OpenLP by going to :menuselection:`Help --> About`
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Steps to Reproduce
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The exact steps the developers need to follow in order to reproduce the bug.
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Version of MS Office or OpenOffice
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If you're using the song imports or the presentation plugin, you'll need to
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supply the version of Office, OpenOffice.org or LibreOffice.
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Bible Translation and Source
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If the bug occurred while you were working with Bibles, specify the
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translation of the Bible, and the source format if you imported it yourself.
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**Any** Other Information
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Often bugs are caused by something that might not seem to be directly
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related to the bug itself. If you have any other information with regards to
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actions you performed or other activities when the bug occurred, it would be
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welcomed by the developers.
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The more information you give us, the better we can help you.
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I've been asked to email a debug log, where do I find this?
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-----------------------------------------------------------
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We may need a debug log to help pin-point the issue. A new log file is created
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each time you start OpenLP so copy the file before you run the software a second
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time. On Windows a Debug option is available in the start menu. On other systems,
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you will need to run OpenLP from the command line, with the following
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option: ```-l debug```. Please note, that is a lowercase **L**.
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If you haven't been given a specific email address to send it to, then please do
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not paste the log contents straight into a forum post. Instead, open the log
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file in a text editor (such as notepad on Windows) and copy and paste the
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contents into somewhere like `pastebin.com <http://pastebin.com>`_. Then give us
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the link to the page that is created.
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Windows
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^^^^^^^
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Find the OpenLP 2.0 folder in your Start menu. Choose the "OpenLP (Debug)" option.
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OpenLP will start up. Go to the :menuselection:`Tools --> Open Data Folder` menu
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option, and an Explorer window will appear containing folders such as alerts,
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bibles, custom etc. Keep this Explorer window open.
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Now repeat the steps you need to take in OpenLP to reproduce the problem you had,
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and then close down OpenLP.
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In the Explorer window you left open, navigate up one level into the openlp
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folder. You will see the ``openlp.log`` file. This is the file to e-mail.
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Linux/FreeBSD
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^^^^^^^^^^^^^
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If you installed OpenLP from a package::
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@:~$ openlp -l debug
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Alternately, if you're running OpenLP from source::
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@:~$ ./openlp.pyw -l debug
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If your Linux distribution supports the XDG standard, you'll find the log in::
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~/.cache/openlp/openlp.log
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Otherwise, you'll find the log file in::
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~/.openlp/openlp.log
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Mac OS X
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^^^^^^^^
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Open Terminal.app and navigate to where you installed OpenLP, usually
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``/Applications``::
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@:~$ cd /Applications
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Then go into the OpenLP.app directory, down to the OpenLP executable::
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@:~$ cd OpenLP.app/Contents/MacOS
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And then run OpenLP in debug mode::
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@:~$ ./openlp -l debug
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Once you've done that, you need to get the log file. In your home directory,
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open the Library directory, and the Application Support directory within that.
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Then open the openlp directory, and you should find the openlp.log file in that
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directory::
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/Users/<username>/Library/Application Support/openlp/openlp.log
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``<username>`` is your username.
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I'm on Windows and PowerPoint is installed, but it doesn't appear as an option
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------------------------------------------------------------------------------
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Try installing the `Visual C++ Runtime Redistributable <http://www.microsoft.com/downloads/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang=en>`_.
|
|
|
|
The command line shows many error messages
|
|
------------------------------------------
|
|
|
|
When running OpenLP from the command line, you might get something like this::
|
|
|
|
WARNING: bool Phonon::FactoryPrivate::createBackend() phonon backend plugin could not be loaded
|
|
WARNING: bool Phonon::FactoryPrivate::createBackend() phonon backend plugin could not be loaded
|
|
WARNING: Phonon::createPath: Cannot connect Phonon::MediaObject ( no objectName ) to VideoDisplay ( no objectName ).
|
|
WARNING: Phonon::createPath: Cannot connect Phonon::MediaObject ( no objectName ) to Phonon::AudioOutput ( no objectName ).
|
|
WARNING: bool Phonon::FactoryPrivate::createBackend() phonon backend plugin could not be loaded
|
|
|
|
These error messages indicate that you need to install an appropriate backend
|
|
for Phonon.
|
|
|
|
Linux/FreeBSD
|
|
^^^^^^^^^^^^^
|
|
|
|
If you're using Gnome, you need to install the GStreamer backend for Phonon. On
|
|
Ubuntu you would install the ```phonon-backend-gstreamer``` package::
|
|
|
|
@:~$ sudo aptitude install phonon-backend-gstreamer
|
|
|
|
If you're using KDE, you need to install the Xine backend for Phonon. On Kubuntu
|
|
you would install the ```phonon-backend-xine``` package::
|
|
|
|
@:~$ sudo aptitude install phonon-backend-xine
|
|
|
|
If you know which audiovisual system you're using, then install the appropriate
|
|
backend.
|
|
|
|
phonon-backend-vlc may also be worth trying on some systems.
|
|
|
|
Windows & Mac OS X
|
|
^^^^^^^^^^^^^^^^^^
|
|
|
|
Phonon should already be set up properly. If you're still having issues, let the
|
|
developers know.
|
|
|
|
I've upgraded from 1.9.2 to a newer version, and now OpenLP crashes on load
|
|
---------------------------------------------------------------------------
|
|
|
|
You need to upgrade your song database. See this `blog post <http://openlp.org/en/users/jt/blog/2010-07-20-flag_day_database_schema_changes_in_trunk_revision_956.html>`_
|
|
for information on how to do this.
|
|
|
|
I've upgraded to 1.9.5, and now OpenLP has duplicates of many songs in the Media Manager
|
|
----------------------------------------------------------------------------------------
|
|
|
|
You need to run :menuselection:`Tools --> Re-index Songs`.
|
|
|
|
There are no menu icons in OpenLP
|
|
---------------------------------
|
|
|
|
This may affect (only) Linux users with XFCE or Gnome. To solve the problem,
|
|
follow the instructions on `this bug report <https://bugs.launchpad.net/ubuntu/+source/qt4-x11/+bug/501468/comments/3>`_.
|
|
|
|
JPEG images don't work
|
|
----------------------
|
|
|
|
This is a known issue on some Mac OS X 10.5 systems, and has also been seen on
|
|
Windows XP too. The solution is to convert the image into another format such as
|
|
PNG.
|
|
|
|
MP3's and other audio formats don't work
|
|
----------------------------------------
|
|
|
|
This is a known issue on some systems, including some XP machines, and we have
|
|
no solution at the moment.
|
|
|
|
Videos can be slow or pixelated. Background Videos are very slow
|
|
----------------------------------------------------------------
|
|
|
|
If you are just playing videos from the Media plugin, try selecting the
|
|
:guilabel:`Use Phonon for Video playback` option in the Media configuration,
|
|
accessible by going to :menuselection:`Settings --> Configure OpenLP --> Media`.
|
|
As for text over video, we have no solution for speeding this up. Reducing the
|
|
monitor resolution and avoiding shadows and outline text will help. We are
|
|
hoping a future release of the toolkit we are using (QtWebKit) will help improve
|
|
this, but there is no timeframe at present.
|
|
|
|
Features
|
|
========
|
|
|
|
What new features will I find in 2.0?
|
|
-------------------------------------
|
|
|
|
Since 2.0 was a rewrite from the ground up, you won't find a great deal of new
|
|
features since initially we want to ensure all the 1.2 features are included.
|
|
However the developers have managed to sneak a few in. Take a look at the
|
|
`complete list <http://wiki.openlp.org/Version_2_Features>`_.
|
|
|
|
Why hasn't popular feature request X been implemented?
|
|
------------------------------------------------------
|
|
|
|
We made a decision to first implement 1.2 features, before going wild on new
|
|
features. There are only a handful of developers working in their spare time. If
|
|
we were to try and include everything we wanted to implement, then 2.0 would not
|
|
likely ever get released.
|
|
|
|
I have a great idea for a new feature, where should I suggest it?
|
|
-----------------------------------------------------------------
|
|
|
|
First of all check it isn't on the `Feature Requests <http://wiki.openlp.org/Feature_Requests>`_
|
|
page. If it is, then you need to say no more, it's already been suggested! If it
|
|
isn't on the list, then head to the
|
|
`feature request forum <http://openlp.org/en/forums/openlp_20/feature_requests.html>`_
|
|
and post the idea there.
|