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198 lines
8.6 KiB
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===============
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Troubleshooting
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===============
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I can not play videos or other media
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------------------------------------
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If you can not play video or audio through openlp, there are several areas that
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could be an issue. First thing is to make sure you can play the media file
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through your default media player. OpenLP should be able to play any file that
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you can play through your default media player.
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If you can play a file through your media player but not on OpenLP it may help
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to enable Phonon for multimedia playback. Go to the OpenLP configuration
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:menuselection:`Settings --> Configure OpenLP...` and select the Media tab.
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Make sure the check box for `Use Phonon for video playback` is checked.
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.. image:: pics/phononcheckbox.png
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Codecs
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^^^^^^
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You may need to install codecs for certain files to play. Most newer versions
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of Windows and OS X will support most media types. Most Linux distributions
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will require a little more help to get certain media types to play.
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Microsoft Windows
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^^^^^^^^^^^^^^^^^
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Later versions of Microsoft Windows (Vista, Windows 7) generally come with
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everything you need to play most media formats. If for some reason you need
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additional codecs we have seen success from the `Combined Community Codec Pack
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(CCCP) <http://www.cccp-project.net/>`_. You might also wish to check out the
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K-Lite Codec Pack. If you are having issues, results do seem to vary with the
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different options. What works for some may not for others, so some trial and
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error may be required.
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Mac
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^^^
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If you are using a Mac. You may wish to play Windows formats. flip4mac enables
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you to use popular Windows formats such as .wmv on your Mac. You can get it
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`from here <http://dynamic.telestream.net/downloads/download-flip4macwmv.htm>`_.
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Ubuntu Linux (and variants)
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^^^^^^^^^^^^^^^^^^^^^^^^^^^
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If you are using Ubuntu Linux, or one of its variants (Kubuntu, Edubuntu, etc...)
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it is a fairly quick and easy process to get all the codecs you need to make
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things work. You will need to install two meta-packages that contain all the
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multimedia codecs that you will generally need. From the Software Center install
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ubuntu-restricted-extras and Kubuntu-restricted-extras, or from the terminal::
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user@linux:~ $ sudo apt-get install ubuntu-restricted-extras kubuntu-restricted-extras
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**Note** if you are running Kubuntu there is no need to install the
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ubuntu-restricted-extras meta-package
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For more information on Ubuntu and multimedia issues please check out the
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`community documentation <https://help.ubuntu.com/community/RestrictedFormats/>`_.
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Arch Linux
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^^^^^^^^^^
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The following command provides the most complete solution for codecs on Arch
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Linux::
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root@linux:~ # pacman -S gstreamer0.10-{base,good,bad,ugly}-plugins gstreamer0.10-ffmpeg
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If you need more help with Arch Linux and multimedia please see the `Arch Linux
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documentation <https://wiki.archlinux.org/index.php/Codecs>`_.
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Debian Linux
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^^^^^^^^^^^^
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You will need to add the Debian Multimedia Repository. So add the folowing to
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/etc/apt/sources.list::
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deb http://www.debian-multimedia.org testing main non-free
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Then update the repository info::
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root@linux:~ # apt-get update
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Then install the following packages::
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root@linux:~ # apt-get install gstreamer0.10-ffmpeg gstreamer0.10-lame gstreamer0.10-plugins-really-bad gstreamer0.10-plugins-bad gstreamer0.10-plugins-ugly gstreamer0.10-plugins-good gstreamer0.10-x264
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Fedora Linux
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^^^^^^^^^^^^
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You will need to set up Fedora to play most media formats. This is relatively
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simple using the rpmfusion repository.
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**Note** the following commands will enable a third party repository to your
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system. Please check out `the RPM Fusion site <http://rpmfusion.org>`_ for more information.
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To enable both the free and nonfree components for any Fedora official release
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enter the following commands::
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su -c 'yum localinstall --nogpgcheck http://download1.rpmfusion.org/free/fedora/rpmfusion-free-release-stable.noarch.rpm http://download1.rpmfusion.org/nonfree/fedora/rpmfusion-nonfree-release-stable.noarch.rpm'
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After enabling the rpmfusion repository you will want to refresh your package
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list, perform any updates and search for gstreamer-good, bad, and ugly and
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install.
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Follow the tutorial `using the rpmfusion repository <http://www.linuxjournal.com/video/getting-mp3-support-fedora-using-rpmfusion-repositories>`_
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to enable extra audio and video formats on Fedora
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The Media Manager appears to be missing some features
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-----------------------------------------------------
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If you do not see all the features listed in the Media Manager, you may need
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to enable them.
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To enable the plugins navigate to :menuselection:`Settings --> Plugins` or
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press :kbd:`Alt+F7`. You will want to click on the plugin to the left that you
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would like to enable and select **active** from the drop down box to the right.
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.. image:: pics/plugins.png
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By default all plugins should be enabled during the first run wizard except the
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remotes plugin, unless you specify differently.
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I can not see the book, chapter, and verse when I display scripture
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-------------------------------------------------------------------
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The book, chapter, and verse should be displayed when you display scripture. If
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you can not see this your theme probably has the text size too small for the
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info to be seen. See the section of the manual on :ref:`themes` if you need more info
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on text sizes in themes.
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I am running Mac OS X and I do not have a presentations plugin
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--------------------------------------------------------------
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Due to software limitations with Keynote and OpenOffice Impress, the
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presentations plugin on OS X is not currently available.
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I am using PowerPoint 2010 or PowerPoint Viewer 2010 and presentations do not work
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----------------------------------------------------------------------------------
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Currently OpenLP does not support PowerPoint Viewer 2010. PowerPoint 2010 should
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work correctly, although some users have reported problems. If you have issues
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with PowerPoint 2010 or PowerPoint Viewer 2010 try the PowerPoint 2003 or 2007
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Viewers. `Download the PowerPoint 2007 viewer for free
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<http://www.microsoft.com/downloads/en/details.aspx?FamilyID=048dc840-14e1-467d-8dca-19d2a8fd7485&displaylang=en>`_.
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I have PowerPoint installed but it does not show as a presentation option
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-------------------------------------------------------------------------
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Installing the `Visual C++ Runtime Redistributable. <http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang=en>`_
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has fixed this problem according to some of our users.
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I have JPG images and they will not work on my system
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-----------------------------------------------------
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This is a known issue on some Mac OS X 10.5 systems and on a few Windows XP
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systems. Currently the only solution is to convert your images into another
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format. We would suggest using PNG images when possible with OpenLP.
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I am running a Linux Distro and can not see the menus
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-----------------------------------------------------
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This seems to be a problem with XFCE and some versions of Gnome too. To correct
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this problem, open a terminal and type in the following commands::
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gconftool-2 --type boolean --set /desktop/gnome/interface/buttons_have_icons true
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gconftool-2 --type boolean --set /desktop/gnome/interface/menus_have_icons true
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I chose to use a web Bible but it did not download the entire Bible
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-------------------------------------------------------------------
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Due to copyright restrictions OpenLP cannot download an entire Bible. It can
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only download the section you search for. If you do not have an internet
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connection where you intend to use OpenLP you will need another scripture
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source. For more information about acquiring Bibles please see :ref:`bibleimporter`.
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OpenLP is using a large amount of RAM when showing a presentation
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-----------------------------------------------------------------
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OpenLP uses a large amount of RAM when showing a presentation due to the way it
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handles presentations. OpenLP itself is unable to show those presentations or
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load the presentation files, so it interacts with the presentation through
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either Microsoft PowerPoint or LibreOffice Impress. In order to show the slides
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in the slide controller, OpenLP requests that the presentation application
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export the slides to images, and then uses those images as slides. This results
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in a large amount of RAM being used, especially in presentations with more than
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about 20 slides.
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OpenLP is not displaying correctly, or is not on the correct screen
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-------------------------------------------------------------------
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Please read the documentation on :ref:`dualmonitors`. It is very important to
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have dual monitors setup properly for OpenLP to function as expected.
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