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I've just finished setting up a new support tracker so that those folks who want to send e-mails to "support (at) openlp.org" can do so. Unfortunately I noticed as I was setting it up, that people have been sending mail to that address, but due to our old support tracking software falling over, we didn't see those e-mails. Hopefully now this should be fixed.
Please remember, however, that the fastest and easiest way to get support is via the Live IRC Chat page.